Terms & Conditions

ORDER PROCESSING & SHIPPING

Orders shall be processed in a timely manner. All orders ship within 1-2 business days (Monday through Friday). Orders placed before 2 PM Eastern Standard Time on weekdays (except for major holidays) are shipped the same day. Orders placed after 2 PM Eastern Standard Time will be shipped the next weekday. Delivery via UPS Ground typically takes 1-5 business days. Lead time may be extended if a product is on backorder.

We ship to homes, to businesses, and to anyone with an actual street address in the continental United States. US Casehouse has partnered with UPS. Please note UPS does not ship to P.O. boxes. It is at UPS’s discretion if a signature is required for an order.

Shipping charges are based on the weight and size of the case(s) of merchandise ordered. The shipping cost will be shown during checkout.

US Casehouse only ships to physical addresses within the continental United States. We do not ship internationally and do not provide NAFTA paperwork.

CANCELLATIONS

US Casehouse uses an extremely efficient online order processing system that submits orders to the processing and shipping department almost instantaneously. Therefore, once an order has been placed, it cannot be canceled.

BACKORDERS

US Casehouse rarely experiences backorders. However, should a product in Buyer’s order be on backorder, we will notify Buyer ASAP and ship only those products that are available. When we notify Buyer about a backordered product, US Casehouse will provide Buyer two options: (1) cancel Buyer’s order of the backordered product and receive a prompt refund, or (2) wait for the backordered product, which will ship once it arrives.

REFUNDS

No refunds, all sales are final.

RETURNS

US Casehouse cannot accept returns, unless there was a shipping error on our part. Buyer agrees that any claim of our shipping error not made within five (5) days of delivery of merchandise to the Buyer shall be deemed waived.

GENERAL TERMS

US CASEHOUSE MAKES NO WARRANTIES (INCLUDING WARRANTIES AS TO MERCHANTABILITY OR FITNESS) EITHER EXPRESSED OR IMPLIED WITH RESPECT TO THE PRODUCTS SHIPPED. BUYERS SHALL BE LIMITED TO THE WARRANTIES OF THE RESPECTIVE MANUFACTURERS OF THE PRODUCTS SUPPLIED BY US CASEHOUSE TO THE BUYERS AND ALL OTHERS ARE EXPRESSLY DISCLAIMED.

BUYER’S SOLE REMEDY, WHETHER IN CONTRACT, IN TORT, UNDER ANY WARRANTY, IN NEGLIGENCE, OR OTHERWISE SHALL NOT EXCEED THE RETURN OF THE AMOUNT OF THE PURCHASE PRICE PAID BY THE BUYER AND UNDER NO CIRCUMSTANCES SHALL US CASEHOUSE BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES.

US Casehouse shall not be liable for damages resulting from failure to make or delay in shipment of merchandise because of fire, flood, strikes, riots, shipping carrier issue, Acts of God, or any circumstances or other unavoidable cause beyond US Casehouse’s control.